Last Updated: May 2026
CatsOnly LLC | Effective Date: May 14, 2026
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR USING OUR WEBSITE, SCHEDULING SERVICES, CREATING AN ACCOUNT, OR USING ANY CONNECTED APPLICATIONS OR PLATFORMS, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT USE OUR SERVICES.
CatsOnly LLC ("CatsOnly," "we," "our," or "us") operates feline-exclusive outpatient veterinary hospitals in Colorado and other states where licensed. CatsOnly provides preventive and general outpatient veterinary care exclusively for cats.
CatsOnly is NOT an emergency or critical care facility. We do not provide the following services:
Emergency or critical care services of any kind
Overnight patient monitoring (patients left overnight are unattended)
Boarding or lodging services
Grooming services
Specialty or referral services beyond general outpatient feline practice
In the event of a veterinary emergency, please contact an emergency veterinary provider immediately. Do not attempt to reach CatsOnly for emergency care.
By using this website, scheduling an appointment, creating a client account, using the Digitail client portal or CatsOnly white-labeled mobile application, or accessing any connected platform or communication tool, the Caregiver ("you" or "your") agrees to comply with and be bound by these Terms & Conditions and our Privacy Policy, which are incorporated herein by reference.
These Terms & Conditions constitute a legally binding agreement between you and CatsOnly LLC. You represent that you are at least 18 years of age and have the legal authority to enter into this agreement on behalf of yourself and the cat(s) for which you seek services.
If you do not agree with any part of these Terms, you must not use our website or services.
"CatsOnly" means CatsOnly LLC, its owners, officers, employees, licensed veterinarians, independent contractors, and affiliated entities.
"Caregiver" means the authorized legal guardian or responsible adult party for a cat patient receiving services at CatsOnly.
"Services" means all veterinary, wellness, preventive, virtual care, and related services provided by CatsOnly.
"Digitail" means the third-party veterinary practice management and client communication platform used by CatsOnly for scheduling, medical records, communications, and payments.
"VCPR" means the Veterinarian-Client-Patient Relationship as defined under Colorado veterinary law and AVMA guidelines.
"Membership" means the CatsOnly Annual Wellness Membership Program, governed by the separate CatsOnly Membership Terms & Conditions.
CatsOnly provides feline outpatient general and preventive veterinary care performed by or under the direct supervision of licensed veterinarians.
Information provided through our website, Digitail platform, messaging systems, or any online communication is for general informational and client communication purposes only. It does not constitute a VCPR where one does not already exist, and it does not replace in-person veterinary examination, diagnosis, or treatment.
In the event of a medical emergency, please contact an emergency veterinary provider immediately.
A valid VCPR is required before CatsOnly can lawfully diagnose, treat, or prescribe medication for any patient under Colorado law. A VCPR at CatsOnly is established when:
A licensed CatsOnly veterinarian has examined your cat in person at a CatsOnly hospital;
The veterinarian has accepted responsibility for making medical decisions regarding your cat's health; and
You have agreed to follow the veterinarian's recommendations for care.
Online communications, account activity, scheduling, or virtual care sessions prior to an in-person examination do not establish a VCPR.
CatsOnly may offer virtual care consultations (including telemedicine or video visits) exclusively to existing patients who have an established VCPR with a CatsOnly licensed veterinarian. Virtual care is not available to new patients and is never appropriate for emergency situations.
Virtual care services are subject to the following conditions:
Only available after an initial in-person examination has been completed at a CatsOnly hospital
Not appropriate for all medical conditions; physical examination may be clinically necessary
Subject to Colorado veterinary telemedicine regulations
Not a substitute for in-person emergency care
By participating in a virtual care session, you acknowledge and consent to the use of electronic communication technology for the purpose of the consultation, including any recording or transcription activity as described in Section 7.
CatsOnly uses Digitail's native clinical documentation tools, which include artificial intelligence (AI)-powered transcription, voice recognition, and automated scribe features to support accurate patient recordkeeping.
By using our Services — including in-person visits, virtual care sessions, and phone consultations — you acknowledge and expressly consent to:
The use of AI-assisted transcription and documentation tools during your visit or consultation;
The recording of audio and/or visual content as part of Digitail's clinical documentation functionality;
The storage and processing of recordings and transcriptions within Digitail's platform per Digitail's privacy and security policies;
The use of such recordings and transcriptions as part of your cat's official medical record.
These tools are used solely for clinical documentation purposes. If you have concerns about AI-assisted documentation, please notify our team before your appointment begins and we will discuss options with you.
Colorado is a one-party consent state for recordings (C.R.S. § 18-9-303). CatsOnly provides this disclosure in the interest of full transparency.
CatsOnly uses Digitail as its primary practice management and client communication platform, and uses Stripe (via Digitail Secure Payments) for all payment processing. By using our Services, you acknowledge and agree that:
Certain information will be processed, stored, or transmitted through Digitail and Stripe;
Availability and uptime of these platforms are outside CatsOnly's direct control;
CatsOnly is not responsible for outages, failures, delays, or data interruptions caused by Digitail, Stripe, or other third-party providers;
Your use of Digitail is subject to Digitail's own Terms of Service and Privacy Policy;
Your payment information is processed by Stripe and subject to Stripe's Privacy Policy and Terms of Service;
You are responsible for maintaining the security of your account credentials and device access.
Appointments may be scheduled through the Digitail client portal, by phone, or through other scheduling tools made available by CatsOnly.
Cancellation Notice: We ask that you provide at least 24 hours' notice if you need to cancel or reschedule an appointment.
Repeated No-Shows & Same-Day Cancellations: CatsOnly reserves the right, at its sole discretion, to require a pre-payment deposit of up to the full office visit fee before booking any future appointment for any Caregiver who has accumulated three (3) or more no-shows or three (3) or more same-day cancellations within any rolling 12-month period. Any such deposit will be applied toward services rendered at the scheduled appointment.
CatsOnly reserves the right to decline to schedule or to cancel appointments at its sole discretion, including for capacity, safety, or conduct reasons.
Payment is due in full at the time services are rendered unless otherwise agreed upon in writing by an authorized CatsOnly representative.
All payments are processed through Digitail Secure Payments, powered by Stripe. By providing payment information, you authorize CatsOnly to charge your payment method for all services rendered.
CatsOnly reserves the right to require deposits for certain appointments, procedures, or services prior to scheduling or service delivery.
Failure to make timely payment may result in delayed services, appointment cancellation, suspension of Membership benefits, or referral to a third-party collections agency where permitted by applicable Colorado law.
Refund Policy: All charges for services rendered are final. Deposits for procedures cancelled by the Caregiver with fewer than 24 hours' notice may be forfeited at CatsOnly's discretion. If CatsOnly cancels or reschedules an appointment, any deposit paid by the Caregiver for that appointment will be refunded in full.
CatsOnly offers an Annual Wellness Membership Program for eligible feline patients. Membership benefits, pricing, billing, cancellation terms, and all other Membership conditions are governed separately by the CatsOnly Membership Terms & Conditions, available at [catsonly.vet/membership-terms]. The Membership Terms & Conditions are incorporated herein by reference.
One or more CatsOnly hospital locations may offer I-131 (Radioactive Iodine) therapy for the treatment of feline hyperthyroidism. The following disclosures and requirements apply to this service:
(a) Regulatory Licensing: CatsOnly's I-131 services are performed only at facilities licensed by the Colorado Department of Public Health and Environment (CDPHE) Radiation Management Program, in compliance with applicable state and federal (NRC) regulations governing veterinary use of radioactive materials.
(b) Mandatory Isolation Period: Cats undergoing I-131 therapy are required to remain at a CatsOnly facility for a post-treatment isolation period determined by radiation safety measurements and CDPHE regulatory requirements. Estimated duration will be communicated prior to treatment.
(c) Post-Discharge Precautions: Treated cats will carry residual radioactivity for a period following discharge. Written post-discharge safety instructions will be provided. Caregivers who are pregnant, nursing, planning pregnancy, under 18 years of age, or immunocompromised must inform the CatsOnly team prior to scheduling I-131 treatment, as additional precautions will apply.
(d) Separate Consent Required: I-131 therapy requires a separate written informed consent document, which will be reviewed with the Caregiver prior to treatment. Scheduling this service constitutes acknowledgment of these disclosure requirements.
(e) Treatment Eligibility: I-131 is available only following a full evaluation and determination of treatment candidacy by a CatsOnly veterinarian. Not all patients are appropriate candidates.
All content on this website — including logos, graphics, photography, copy, video, and brand materials — is the property of CatsOnly LLC unless otherwise noted and is protected by applicable copyright and intellectual property laws.
You may not copy, reproduce, distribute, modify, or create derivative works from any CatsOnly website content without prior written permission from CatsOnly LLC.
You agree not to: (a) use this website for any unlawful purpose; (b) attempt to gain unauthorized access to any systems, accounts, or data; (c) interfere with website functionality, security, or availability; (d) upload or transmit malicious software or harmful code; or (e) collect or harvest user data from our website or systems.
"CatsOnly," "Ginger," and all associated logos, trade names, mascot designs, and service marks are the exclusive property of CatsOnly LLC. Nothing in these Terms grants any license or right to use any CatsOnly trademark, trade name, or intellectual property without prior written consent from CatsOnly LLC.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CATSONLY LLC, ITS OWNERS, OFFICERS, EMPLOYEES, VETERINARIANS, INDEPENDENT CONTRACTORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO: (A) YOUR USE OF, OR INABILITY TO USE, THE WEBSITE OR ANY CONNECTED APPLICATIONS; (B) DELAYS OR OUTAGES IN THIRD-PARTY SERVICES INCLUDING DIGITAIL OR STRIPE; (C) TECHNICAL FAILURES OF THIRD-PARTY SYSTEMS; (D) RELIANCE ON INFORMATION COMMUNICATED ELECTRONICALLY; OR (E) UNAUTHORIZED ACCOUNT ACCESS RESULTING FROM CAREGIVER NEGLIGENCE.
CatsOnly's total aggregate liability to you for any claim arising from these Terms or your use of our Services shall not exceed the total fees paid by you to CatsOnly in the ninety (90) days preceding the event giving rise to the claim.
All website content and platforms are provided on an "as available" basis without warranties of any kind, express or implied. Nothing herein limits CatsOnly's liability for gross negligence, willful misconduct, or liability that cannot be excluded under applicable Colorado law.
You agree to indemnify, defend, and hold harmless CatsOnly LLC, its owners, officers, employees, veterinarians, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use or misuse of this website, applications, or Services; (b) your violation of these Terms & Conditions; (c) your violation of any applicable law or regulation; or (d) any inaccurate, false, or misleading information you provide to CatsOnly.
Any dispute, claim, or controversy arising from or related to these Terms & Conditions or your use of CatsOnly's Services shall first be submitted to good-faith informal negotiation by written notice to ginger@catsonly.vet. If the dispute is not resolved within thirty (30) days of such notice, both parties agree to submit to binding arbitration administered by the American Arbitration Association (AAA) under its then-current Consumer Arbitration Rules, with proceedings conducted in Denver, Colorado.
BOTH PARTIES WAIVE THE RIGHT TO PURSUE ANY CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING IN CONNECTION WITH ANY DISPUTE COVERED BY THIS SECTION.
Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction for the protection of intellectual property rights or confidential information.
These Terms & Conditions are governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles. Any legal proceedings not subject to arbitration under Section 17 shall be brought exclusively in the state or federal courts located in Denver County, Colorado, and both parties hereby consent to the jurisdiction of such courts.
If any provision of these Terms & Conditions is found invalid, unlawful, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable or, if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.
CatsOnly's failure to enforce any right or provision of these Terms & Conditions shall not constitute a waiver of that right or provision. No waiver shall be effective unless made in writing and signed by an authorized representative of CatsOnly LLC.
CatsOnly shall not be liable for any delay or failure to perform its obligations under these Terms to the extent caused by circumstances beyond CatsOnly's reasonable control, including but not limited to natural disasters, acts of government or regulatory authority, pandemic, power outages, telecommunications failures, or failures of third-party service providers including Digitail and Stripe.
CatsOnly reserves the right to update or modify these Terms & Conditions at any time. Material changes will be communicated by posting the updated Terms on this website with a revised effective date and, where feasible, by email notification to active Caregivers at least thirty (30) days prior to the effective date. Your continued use of the website or Services after the effective date of any changes constitutes your acceptance of the revised Terms.
These Terms & Conditions, together with our Privacy Policy and, where applicable, our Membership Terms & Conditions, constitute the entire agreement between you and CatsOnly LLC regarding your use of the website and Services and supersede all prior agreements, representations, or understandings between the parties.
For questions regarding these Terms & Conditions:
CatsOnly LLC
2501 N. Dallas Street, Unit 29
Aurora, CO 80010
ginger@catsonly.vet
(913) 515-5001