Last Updated: July 31, 2026
CatsOnly, LLC (referred to in this Privacy Policy as "CatsOnly," "we," "us," "our" or words of similar import) is building a specialized network of feline-only hospitals, rooted in a reverence for cats. Our mission is to transform the landscape of feline healthcare by championing gold-standard, species-specific care and raising the bar for cats, their caregivers, and the bond they share.
Your privacy is important to us. This CatsOnly Privacy Policy (this "Privacy Policy") describes, among other things, what "Personal Information" we collect about you, how we collect your Personal Information, how we use your Personal Information, including who we disclose it to and why, the measures we take to protect your Personal Information and the choices you have regarding our use of your Personal Information. The term "Personal Information" is defined below in Section 4 entitled "Personal Information We Collect".
This Privacy Policy covers all of our services, including services offered through our website (collectively, the "Services"), which website is currently located at catsonly.vet (the "Site"). Our Services include, but are not limited to, scheduling appointments, responding to requests for veterinary services, providing information about our services, registering for events, subscribing to educational and marketing communications, and providing client support. We recommend that you read this Privacy Policy carefully in its entirety. It is important that you understand what Personal Information we collect about you and what we do with that Personal Information.
Our Services are not intended to be used by, and we do not knowingly collect Personal Information from anyone under the age of 18. If you are a parent or guardian and believe we may have collected Personal Information about your child, please contact us as directed below in Section 15 entitled "How to Contact Us".
Please note that this Privacy Policy may change from time to time as described below in Section 14 entitled "Changes to Our Privacy Policy".
As used in this Privacy Policy, "Personal Information" means information that, on its own or in combination with other information, can be used with reasonable effort to identify an individual, including information such as but not limited to your name, e-mail address, physical address, phone number, and credit card information.
You do not need to provide us with any of your Personal Information to simply browse our Site. However, if you want to interact with our Site, establish a customer relationship with us, obtain our newsletter, or use any of our other Services, you will need to provide certain Personal Information about yourself to us.
The Personal Information we collect about you can be broadly categorized as follows: (a) information we collect directly from you, (b) information we collect from third party sources, and (c) information we collect automatically by using data collection technologies.
You provide us Personal Information through the use of the Services, such as when you register with us to obtain our newsletter or other offerings, register an appointment for our veterinary services, enroll in our Membership Plan, request information or materials, consult with our customer service team, or communicate with us in any way.
In most cases, providing us Personal Information is voluntary on your part, but if you do not do so, we may not be able to provide certain Services to you or fulfill your request.
The Personal Information you provide to us directly when you access or use our Services include:
We may obtain Personal Information about you from third parties, including publicly available sources. Such sources may include:
When you use our Services, we may automatically collect information about your device and usage of the Services. In some jurisdictions, this information may be considered Personal Information under applicable data protection laws.
We may use cookies and similar tracking technologies (collectively "Tracking Technologies" or "Cookies") to collect some of this information. Our use of Tracking Technologies is discussed in more detail in Section 8 entitled "Cookies and Other Tracking Technologies".
Examples of the type of information we automatically collect using Tracking Technologies include:
We collect and use Personal Information about you to (a) operate and improve the Site, (b) deliver the Services, (c) improve our advertising and marketing efforts, and (d) carry out the transactions you have requested. These uses may include providing you with more effective customer service; processing payments; performing research and analysis aimed at improving our Services; enabling you to receive emails and SMS messages from us after you have provided us your consent to do so; and providing targeted advertising to you.
In using Personal Information to communicate with you, we may send certain mandatory service communications, such as welcome letters, newsletters, and appointment reminders. We may also contact you to inform you about changes to the Site or changes to any of the Services we offer. Additionally, we may use your Personal Information for targeted advertising purposes to provide you with offers and promotions that you may be interested in. Our use of targeted advertising is discussed in Section 6 entitled "How We Share Personal Information About You", and your right to opt-out from targeted advertising is discussed in Section 9 entitled "How to Manage Your Privacy Rights".
We may also use Personal Information about you to protect or conduct our business and pursue our legitimate business interests, which include to enforce our Terms of Use and other agreements; to improve the security of our systems and the exercise or defense of legal claims; to comply with privacy laws and other regulations, such as to manage consent requirements; and to comply with our other legal obligations.
We do not engage in profiling in furtherance of decisions that produce legal or similarly significant effects concerning consumers.
We may disclose aggregated, pseudonymous information about you and our other users, as well as information that does not identify any individual.
We do not sell Personal Information about you in the sense of receiving cash for the information. However, the definition of the term "sale" in some states is broad enough to include transactions that could constitute a "sale" under state law. For example, our use of cookies and tracking technologies can be construed as the "sale" of personal information to third-party advertisers in some states. See discussion below in Section 12 entitled "Your Privacy Rights – Notice to Colorado Residents".
In certain circumstances, we share certain Personal Information for a business or other lawful purpose. The following describes some of the more common circumstances where we share your Personal Information:
We will not disclose data regarding text messaging opt-in and consent to any third parties for their own marketing purposes.
The security of your Personal Information is important to us. We protect your Personal Information through technical and administrative measures designed to mitigate the risk of unlawful or unauthorized access, destruction, loss, alteration, disclosure or use of Personal Information about you. We store Personal Information in data servers that are maintained at one or more commercial data centers owned or operated by companies that are regularly engaged in the business of storing personal data in secure settings pursuant to industry standards governing data security and privacy.
The safety and security of your Personal Information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. We cannot guarantee the security of any information you transmit to our Site. Any transmission of information, including Personal Information, is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.
Like many other companies, we use Cookies and other Tracking Technologies to track activity on our Site and store certain information. The Tracking Technologies we may use include the following technologies:
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or other device when you go offline, while Session Cookies are deleted as soon as you close your web browser. We use both Session and Persistent Cookies for the purposes described below:
Google Analytics
We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help us analyze how users interact with our Site, compile reports on their activity, and provide other services related to their activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a returning visitor, and any referring website. The information generated by Google Analytics is transmitted to and stored by Google and is subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt out of tracking of analytics by Google, click here.
Meta Pixel
We use Meta Pixel, a web analytics service provided by Meta Platforms, Inc. (formerly Facebook), that helps us analyze how our advertisements are performing and to retarget our advertisements based on your previous interactions with our Site. These technologies may collect information such as your IP address, time of visit, the pages viewed, whether the website was accessed by clicking one of our advertisements, and any referring website. The information generated by Meta Pixel is transmitted to and stored by Meta Platforms, Inc. and is subject to their privacy policies. To learn more about Meta Platforms, Inc.’s services and their privacy practices, you can access their privacy policy by clicking here. If you would like to opt-out of Meta Pixel, you may do so by following the instructions in Section 8.4.
Some content or applications on our Site, including advertisements, may be served by advertisers, ad networks and servers, content providers, application providers and other third parties. These third parties may use Cookies to collect and store information about you when you use or interact with our Site, marketing communications, or advertising content.
The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across other online services. They may use this information to provide you with targeted advertising content. They may also use Tracking Technologies to measure the effectiveness of advertisements, to personalize advertising content, and to push advertisements to you that are relevant to your regional location. We may also use information collected using third party cookies and beacons on the Services and in our emails to deliver advertising about our Services when you visit third party websites. To find out more about our use of Tracking Technologies as well as how to manage your preferences, please see this Cookies and Other Tracking Technologies section.
We do not control these third parties’ Tracking Technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising, see the discussion below in Section 9 entitled "How to Manage Your Privacy Rights".
To opt-out of cookies, you may:
To learn more about your choices related to the disclosure of your non-cookie based Personal Information and other types of data sharing, please review Section 9, "How to Manage Your Privacy Rights" below.
Subject to our legal requirements and legitimate business needs, we strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:
We may work with third parties that collect and use information about your website visits over time and across our Site. These third parties may use cookies, web beacons, pixels, and other similar technology to collect this information, and use it to infer your interests and deliver relevant advertising to your browser or device, and browsers or devices associated with it. This activity is called interest-based advertising. We do not control such third parties’ collection or use of your information to serve interest-based advertising.
When you exercise choices through these tools, you will still receive advertising, but that advertising may be less relevant to you. After you make your choices, data will no longer be collected from your browser or device for interest-based advertising on that browser or device, or associated browsers or devices. Additionally, data from those associated browsers and devices will not be used for interest-based advertising on the browser or device for which you made your choices. Data may still be collected for other purposes, such as analytics, reporting, and research. If you delete your cookies, or use multiple browsers or devices, you will need to register your opt-out choices again.
Some devices and browsers support a "Do Not Track" (or, DNT) feature, a privacy preference that you can set in certain web browsers, which is intended to be a signal to websites and services that you do not wish to be tracked across different websites or online services you visit.
We keep Personal Information about you for as long as is necessary to provide the Services to you or to meet the business purpose and need for which it was collected as described in this Privacy Policy or explained at the time we collected the information. This includes maintaining and improving the performance of our Services, keeping our Services secure, and maintaining appropriate business and financial records. Most of our retention periods are determined on the basis of this general rule.
If we process Personal Information on the basis of consent (including consent to extended storage), we store the data for as long as necessary in order to process it according to your consent or until you withdraw your consent.
We also retain and use Personal Information to protect as well as enforce our rights and comply with our legal obligations. Legal requirements (such as record retention requirements or litigation holds) may require us to retain some or all of the Personal Information we hold for a longer period of time even after our business purpose or need expires.
Our Site provides links to third-party websites. These third-party websites may include features such as apps, tools, and widgets. We provide access to these links and services as a convenience and to enhance your experience with our Site. However, providing access to these links and services should not be interpreted as CatsOnly endorsing any third party’s products, Site, or services. We do not endorse specific third parties or their goods or services, regardless of whether such third parties offer goods or services on our Site. We also do not make any guaranty about the accuracy, content or quality of the information provided by third-party website, and we assume no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful content that may reside on any third-party site or that may be communicated via any third-party service.
Any relationship between you and such third parties will be governed exclusively by the terms offered by the third party and agreed to by you. If you provide third parties with any Personal Information or other information, their use of such information will be subject to their privacy policies, if any, and will not be governed by this Privacy Policy. In addition, if you accept third-party goods or services advertised on our Site, a third party may be able to determine that you have a relationship with us (e.g., if the offer is made only through our Site). We recommend that you review their privacy policies to learn about their privacy practices, including details on the Personal Information they may collect about you.
For avoidance of doubt, if we provide links to social media platforms, such as Facebook or Instagram, and you choose to visit those websites through our links, please note that the information you post, transmit or otherwise make available on those websites may be viewed by the general public. We do not control user-posted content on social media homepages and are not responsible for any third-party use of your information that you have posted, transmitted or otherwise made available there.
This portion of our Privacy Policy applies only to residents of the state of Colorado and applies only to the extent of any inconsistency with the information above. All terms not otherwise defined in this portion shall have the meanings defined under the Colorado Privacy Act ("CPA").
We may collect, use and process certain categories of personal information as described in the chart below. For more information on the categories of personal information we collect, please see Section 4.
| Category of Personal Data | Processing Purpose | Used for Target Advertising? | Sold or Shared |
|---|---|---|---|
| Identifiers such as name, online identifier, email address, and account name. | Product and service fulfillment; communications and marketing; improve products, services, and operation; prevention of fraud and other harm; legal compliance | Yes | Advertising Networks; Service providers, including for customer support, marketing and payment processing. |
| Commercial Information (e.g., products or services purchased or considered, purchase histories or tendencies) | Product and service fulfillment; communications and marketing; improve products, services, and operations; prevention of fraud and other harm; legal compliance | Yes | Advertising Networks; Service providers, including for customer support, marketing and payment processing. |
| Financial Information such as bank account information and credit card information | Product and service fulfillment; improve products, services, and operations; prevention of fraud and other harm; legal compliance | No | Service providers, including for payment processing. |
| Internet or other electronic network activity such as information regarding your interaction with the Site | Communications and marketing; improve products, services, and operations; prevention of fraud and other harm; legal compliance | Yes | Advertising Networks; Service providers, including for customer support, marketing and payment processing. |
| Geolocation data such as IP address | Product or service fulfillment, communications and marketing | Yes | Advertising Networks; Service providers, including for analytics and customer support. |
If you are a Colorado resident, you have the following rights regarding your Personal Information:
We do not sell your Personal Information in the sense of receiving cash for the information. However, the definition of the term "sale" in some states is broad enough to include transactions that would constitute a "sale" under state law. For instance, if you are a resident of Colorado, our use of Cookies and Tracking Technologies may constitute the sale of personal data to third-party advertisers. We also use Cookies and other Tracking Technologies to display advertisements about our services to you on nonaffiliated websites, applications, and online services. This is "targeted advertising" under applicable privacy laws. We do not use Personal Information for profiling in furtherance of decisions that produce legal or similarly significant effects concerning individuals. Please refer to our "Cookies and Other Tracking Technologies" section above for more information on how we use Cookies for advertising and marketing.
Please see Section 12.3 entitled "Exercising Your Privacy Rights" to contact us for the purpose of exercising one or more of applicable privacy rights.
You may exercise one or more of your privacy rights as follows:
In order to verify requests, you must provide, at a minimum, your name and an email address and respond to a confirmation email that will be sent to that address. We may ask that you provide a photo of an official government issued ID.
Only you, or a designated authorized agent (someone legally authorized to act on your behalf and with written permission), may make a verifiable consumer request related to your Personal Information. If you are an authorized agent making a request on the consumer’s behalf, please provide the documentation described above along with proof of your authorization to act on the consumer’s behalf.
Here are some ways you can modify the contact information that you have provided to us:
Please note that we reserve the right to remove a user from our mailing list at any time, in our sole discretion.
We reserve the right to change this Privacy Policy from time to time, consistent with applicable law. If we do make material changes to this Privacy Policy, the revised Privacy Policy will be posted on our Site, and we will post a notification of such changes on our Site. Such changes, whether in the form of modifications, additions, or deletions, shall be effective when specified in the relevant notification or, if the change is immaterial, immediately upon appearing on our Site. Any use by you of our Site after such changes shall conclusively be deemed to be your acceptance of such revisions. We encourage you to review this Privacy Policy periodically to be informed of any such revisions.
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at: